100% Money back policy

ratnabhandar.com offers you a very easy and simple 15 days (From the date of receipt as shown by the courier record) 100% money back and replacement policy.

1.       If the goods are returned within 15 days of receipt without breaking the seal or any damages done to the final packing it will be covered under 100% money back guarantee.

(Note: You can get full view of the purchased stone without breaking final packing)

2.       It is to be very clear that 100% money back policy is only meant for the net actual amount received by us from the sale of the goods excluding Vat charges, payment gateway processing fee and certification charges etc. (Note: Payment gateway charges are not applied on cash on delivery)

3.       Once order is placed it cannot be cancelled without proper intimation and after dispatch.

4.       By any chance, you find your product does not match to what it has been shown/described, return it to us and we will refund your payment. It is that simple no exception, no discussion, no delays. There is no re-enlisting or re-stocking fee. The only condition is that the item must be returned unchanged, undamaged and without the final security tag broken.

5.       Our inspection period 7(seven) Days starts from the day we receive the gems stone.

6.       The returned product should be accompanied with original certificate, original/copy of invoice, packing, documentation, lab certificates, discount coupons, etc.

7.       Return shipment and handling expenses is customer’s cost.

8.       Return payment will take 7days (working) to process. Please note that the credit card company/ banks may take another week to reflect that in your account.

9.       If not returned within 15(fifteen) days of receipt it will be treated under buyback and replacement policy.

10.   On “store” credit, gateway charges will not be deducted. Here “store” means the amount credited against a return of gemstone and has not be taken by customer and retain with us for future purchase by the customer when he decide to purchase. You will get the information of the amount “store” by sms and mail.

11.   The refund will be made by cheque or through net transfer by Bank.

12.   Please see “Terms & Condition” for more details.

LIFETIME BUY BACK & REPLACEMENT POLICY

ratnabhandar.com offers you a very easy and simple lifetime buyback and replacement policy. If buyer confirms as received the gems stone in satisfactory condition and In future if buyer wants to returns the stone (excluding Water borne or Organic gemstone like Pearl (Moti), red/white Coral (Moonga), Rudraksha etc.) for any reason anytime it will be returned as follows:

Amount Credited         Cash Back            Replacement            Store                 

Net Selling Price: Net actual amount received by us from the sale of the goods excluding vat charges, payment gateway processing fee and certification charges. (Note: Payment gateway charges are not applied on cash on delivery.)

1)      Customer must return the gem stone with all objects that accompanied the gem stone like its certificate, invoicing, packing, documentation, discount coupons, etc. to avail buyback facility.

2)      For the exchange or return policy, In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes. The company will only calculate on the discounted price.

3)      The buyback policy is only applicable for the gem stone purchased from ratnabhandar.com.

4)      We buyback only loose gem stones (Studded gems stone must be removed from the jewellery).

5)      Gems stone must remain in the same condition as and when sold. Any scratches or damages would attract reduction in buyback percentage at the sole discretion of ratnabhandar.com.

6)      Actual or net value will be calculated on value of gems stone excluding other additional charges such as VAT, payment gateway processing fee and certification charges etc. (Note: Payment gateway charges are not applied on cash on delivery)

7)      Water borne and Organic gemstone like Pearl (Moti), red/white Coral (Moonga), Rudraksha etc. do not come under any kind of replacement and buyback policy.

8)      In case of treated and glass filled gems, we are not responsible for any damage or scratches.

9)      After packing in a duly signed tampered package supplied by us, carefully pack the tampered packing in a box like our packing or in packing’s in which you receive the gemstone as not seen from outside (view the video of packing method) and send it only through a reputed courier with insurance for the package and take the courier tracking number and share it with us. In-case of transit loss or damage, ratnabhandar.com is not liable.

10)   Once the return is confirmed at the call centre, ratnabhandar.com’s temper proof packaging pouch (which you get with the original packing at the time of purchase), has to be used for sealing the gemstone and signing on it with the product detail. The sealed pouch has to be packed in front of the courier agent.

11)   Without any original document the claim will not be entertained.

12)   The refund policy is void if there are visible signs of broken or change.

13)   In case of exchange, the customer will have to pay the difference between the new product chosen    and the valuation of the old product as fixed by our experts.

14)   Return shipment and handling charges is at customer’s cost.

15)   Once your returned item is received, our Quality Assurance department will review the returned item. Our inspection period is 15(fifteen) days for Buy Back or Replacement. By this time, our experts will verify and take necessary actions.

16)   Return payment will take 7days (working) to process. Please note that the credit card company/ banks may take another week to reflect that in your account.

17)   On “store” credit, gateway charges will not be deducted. Here “store” means the amount credited against a return of gemstone and has not be taken by customer and retain with us for future purchase by the customer when he decide to purchase. You will get the information of the amount “store” by sms and mail.

18)   The refund will be made by Cheque or through net transfer by Bank.

19)   Please see “Terms & Condition” for more details.